Job Details
Quality Experience Advocate
Apply Job ID QUALI011642 Date posted 08/08/2025The Quality Experience Advocate:
- Assures the confidentiality, security, and integrity of protected healthcare information in accordance with agency and regulatory requirements
- Demonstrates compassionate active listening skills customer service using the HEART method
- Collect and gather feedback from patients, families, caregivers, participants and customers
- Communication with complainants acknowledging their concerns and obtaining further information as needed
- Provides follow communication with complainant upon completion of investigation
- Work collaboratively with teams to effectively improve quality and promote service excellence
- Alert quality leadership of trends
- Back up for quality feedback platform
- Provide administrative support for collaborative calls.
- Enter survey data/ comments into feedback platform
- Demonstrates resilience in the face of constraints, frustrations or adversity
- Performs other duties as assigned
Qualifications/Requirements
- Education and/or Experience: Minimum of 3 years’ active customer care experience in the healthcare field
- Strong customer advocate committed to enhancement of quality and service excellence
- Excellent communication skills, verbal & written
- Ability to work collaboratively with and through others to achieve desired results
- Proficient in use of organization’s hardware & software (Windows, Word, Access, Excell, Power Point, etc.)
Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.
Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza is a condition of employment and a requirement for all Empath Health employees.
Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!
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- Include a summary (if you have several years of experience) or include an objective.
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- Double-check your resume for accuracy before submitting it.
You will have the option to create a profile by clicking on Sign in above the Job Details.
We recommend creating a profile which will enable you to check on the status of your application and apply for other positions later on.
You can either Upload an existing cover lettter or Paste/type your cover letter. The cover letter has to be 50 characters minimum to proceed.
To submit a resume you have the option on using the Resume Builder, uploading an existing resume or paste/type your resume below .
We recommend using the Resume Builder if you do not have a digital copy of your resume. With the Resume Builder you can add an Objective (career goals, desired job title), Work Experience, Education Skills, Certifications, Awards and Memberships as well as References.
You can attach up to 3 additional documents to your job application for further consideration.
Resume Tips
- Put your name, phone number and email at the top of the resume.
- Include a summary (if you have several years of experience) or include an objective.
- List all of your relevant work experience, start with your current or most recent employment first.
- Give precise employment dates (month and year).
- Double-check your resume for accuracy before submitting it.