Job Details

Additionally, this position safeguards organizational integrity and financial stability by maintaining rigorous compliance with state hospice regulations and CMS requirements while fostering a culture of continuous clinical excellence.

Position Qualifications / Requirements:

• Bachelor’s degree in nursing (master’s preferred).
• Active RN or APRN license
• 3–5 years of experience in healthcare operations, hospice, or home health preferred.
• Knowledge of hospice regulations (Medicare/Medicaid, CMS Conditions of Participation, state regulations).
• Experience with QAPI programs and process improvement methodologies (Lean, Six Sigma a plus).
• Strong analytical, organizational, and communication skills.
• Proficiency in EMR systems (Home Care Home Base – strongly preferred), data reporting tools, and Microsoft Office Suite.

Organizational Support:

• Promote and practice the Empath vision, mission, and values on a consistent basis.
• Demonstrates professional accountability.
• Leads and serves as an advocate for positive change.
• Displays customer service excellence, with the patient in mind at all times.
• Utilize all communication technologies and practices effectively.
• Lead efforts and participate in improving performance and quality.
• Manage resources effectively, including, but not limited to people and financial resources

Job Duties / Responsibilities:

Operational Improvement & Process Optimization

• Evaluate current workflows, policies, and procedures to identify inefficiencies and gaps.
• Develop and implement process improvement initiatives aligned with hospice best known practices and compliance standards.
• Monitor performance metrics (clinical, financial, and operational) to track progress and identify trends.
• Collaborate with interdisciplinary teams to standardize practices across sites and branches.

Quality & Compliance

• Support quality assurance and performance improvement (QAPI) initiatives.
• Ensure compliance with CMS Conditions of Participation, state regulations, and hospice-specific standards of care.
• Partner with Quality and Compliance teams to monitor clinical outcomes and patient satisfaction, driving continuous improvement.

Data Analysis & Reporting

• Collect, analyze, and interpret operational and clinical data to inform decision-making.
• Create and present reports and dashboards for leadership on key performance indicators (KPIs), including census growth, length of stay, productivity, and quality measures.
• Recommend strategies to improve care delivery, financial performance, and operational efficiency.

Training & Support

• Provide education and guidance to leaders on new processes, policies, and best practices.
• Act as a resource for operational problem-solving and process standardization.
• Support leaders in implementing new initiatives and ensuring adoption within their teams.

Technology & EMR Optimization

• Serve as a subject matter expert for clinical documentation, workflow, and reporting within the EMR, with a focus on Home Care Home Base (HCHB).
• Partner with IT and Clinical Informatics teams to enhance EMR utilization, improve user adoption, and ensure documentation supports compliance and operational goals.
• Identify opportunities to leverage technology and automation to streamline processes and improve efficiency.

Leadership & Collaboration

• Act as a strategic partner to senior leadership, contributing to organizational planning and decision-making.
• Lead cross-functional initiatives that support clinical excellence, staff efficiency, and improved patient care.
• Build strong relationships with frontline clinicians, fostering a culture of continuous feedback and improvement.

Key Competencies

• Strong attention to detail and problem-solving skills.
• Ability to collaborate across interdisciplinary teams.
• Skilled at change management and guiding staff through new processes.
• Patient-centered mindset with a focus on compassion and quality of care.
• Ability to balance regulatory compliance with operational efficiency.

How Your Success Will Be Measured

Determination of how successful you are is a mixture of WHAT you achieve, HOW you achieve it, and how you GROW over time. Your Key Performance Indicators:

1. Patient Comfort Outcome
2. Quality Scores
3. Clinical Workflow Efficiency
4. Compliance with Regulatory Requirements
5. Clinical visit optimization and increased colleague efficiency through maximizing care delivery

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.