Job Details

Tidewell Hospice, a member of Empath Health, is currently seeking a Care Team Assistant to join our team.

Hours are 9am-7:30pm, 30 hours per week, 3-10 hour shifts, every other weekend included.

ORGANIZATIONAL SUPPORT:

• Demonstrate professional accountability.
• Advocate for positive change.
• Display customer service excellence.
• Utilize all communication technologies and practices effectively.
• Participate in improving performance and quality.
• Manage resources effectively.

JOB DUTIES/RESPONSIBILITIES:

• Perform administrative clerical duties for team such as filing, processing/entering and copying documents (including timesheets for HHA’s, volunteer hours in Raiser’s Edge, etc.); distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.
• Develop, revise and maintain recordkeeping and filing system according to departmental procedure.
• Generate reports daily and as requested by team leadership.
• Track patient care visit numbers by discipline to assure compliance and productivity under the direction of team leadership.
• Initiate CDC requests.
• Prepare information for volunteer calls and communicate this information to volunteers.
• Prepare and update team disaster book with the latest information. . 
• Open bereavement chart upon patient death as per agency practice.
• Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines, departments and/or community partners in a timely fashion.
• Collaborate with Team Leadership to keep team informed and prepared for weekly IDT meetings, supports, upcoming events, functions, agency meetings and educational opportunities as well as participate in these functions as assigned.
• Training, instructing and supervising office volunteers.
• Assist in tracking team census by monitoring all changes of status, levels of care, admissions, deaths, discharges, and transfers via electronic software; updating patient care board and calculating team census in a timely manner.
• Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly, effectively and in a professional manner that supports customer service while adhering to the agency “communication practices” as directed by team leadership.
• Monitor and obtain financial information for pay source, by collaborating with facility business office representative, MDS coordinator and/or Empath Health ATS.
• Communication with hospital via hospital reimbursement form under the direction of team leadership.
• Fax complex care requests to physicians offices when requested by team leadership.
• Track patient information such as bio-hazard setup/pickup, team disaster manuals and patient evacuation special needs
• Communicating patient equipment needs to DME and maintaining records of transactions and coordinating DME removal as identified.
• Cover the duties of the regional scheduler when needed.
• Other duties assigned.

POSITION QUALIFICATIONS/REQUIREMENTS:

• Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills.
• Solid customer service skills.
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.
• Ability to build and maintain interpersonal relationships.
• Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers.
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.
• Medical terminology background preferred.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers, and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive, and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity, and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff, and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!