Job Details

Key Responsibilities:

• Strategic Leadership & Oversight
• Provide executive-level leadership for all operational, clinical, and administrative functions within assigned PACE center(s).
• Ensure alignment with organizational vision and strategic goals, driving performance outcomes across quality, satisfaction, and financial metrics.
• Operational Excellence
• Oversee day-to-day operations, including adult day center (ADC) readiness, ensuring adherence to regulatory standards, cleanliness, safety, and equipment adequacy.
• Drive the implementation of standardized workflows, quality protocols, and best practices across centers in collaboration with peer Program Directors.
• Team Leadership & Talent Development
• Cultivate a high-performing, mission-driven culture by leading with integrity, professionalism, and a commitment to equity and inclusion.
• Achieve and exceed benchmarks in employee engagement, development, and retention; address performance gaps and foster accountability.
• Regulatory Compliance & Quality Assurance
• Ensure audit readiness and maintain compliance with federal, state, and accrediting body requirements.
• Champion continuous quality improvement initiatives and guide interdisciplinary teams toward excellence in clinical outcomes and participant satisfaction.

• Financial & Census Management
• Co-develop and manage the center’s annual budget; ensure performance against census, revenue, and utilization targets.
• Optimize resource allocation and cost containment without compromising care quality.
• Community Engagement & Relationship Management
• Serve as a key liaison with external stakeholders, including payers, providers, community organizations, and regulatory agencies.
• Represent the organization in contract negotiations, strategic partnerships, and public-facing initiatives that enhance visibility and influence.
• Program Growth & Development
• Contribute to market growth by supporting enrollment initiatives and program expansion strategies.
• Leverage data analytics and community feedback to inform service enhancements and innovation.
• Other duties as assigned to support the success and evolution of the PACE model and Full Life Care’s mission.

Position Qualifications / Requirements:

• Education and/or Experience –
• Bachelor’s degree in health care administration, business administration, nursing, public health, social work or related health/human services field preferred.  Master’s degree preferred. Professional license and/or certification preferred.
• Previous experience in PACE Management preferred.
• For individuals with an advanced degree, a minimum of four (4) years of experience is required as a manager or administrator in a human and/or health care services operation, preferably serving the aging population. 
• Employee must sign a Business Protection Agreement.

ORGANIZATIONAL SUPPORT:

• Demonstrate professional accountability
• Advocate for positive change
• Display customer service excellence
• Utilize all communication technologies and practices effectively
• Participate in improving performance and quality
• Manage resources effectively

Skills & Competencies

• Deep understanding of geriatric care, home- and community-based services, and the interdisciplinary care model.
• Knowledge of Medicare/Medicaid regulations, risk-based payment models, and managed care principles.
• Strong budget development, financial management, and data-driven decision-making skills.
• Exceptional interpersonal, communication, and stakeholder engagement capabilities.
• Proven ability to lead through change, resolve conflict, and build consensus across diverse teams.
• Proficiency in performance improvement methodologies, strategic planning, and systems thinking.
• High degree of professional accountability and ethical leadership.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health.Join our team and make a positive impact in the communities we serve!