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Care Navigator

Apply Job ID CAREN012590 Date posted 12/12/2025 Position Type Full-Time

Suncoast Hospice, a part of Empath Health is seeking a Care Navigator to join our team responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care. Maintains excellence in customer service by being caring, compassionate, empathetic and responsive to the needs of all who reach out to us internally and externally.

Schedule: Monday – Friday 10:30am-7:00pm

Since 1977, Suncoast Hospice has been honored to serve our neighbors across Pinellas and Hillsborough counties with compassionate end-of-life care. As part of Empath Health, we help those living with advanced illness find comfort, dignity, and meaning, while supporting their families and caregivers with guidance and care every step of the way.

What you'll Do

  • Provides for optimum access to Empath Health Care Continuum via telephone, website, fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
  • Facilitates appointments through effective triage using Care Navigation protocol to the program that best meets the patient’s needs.
  • Works effectively with patients/families, community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient’s electronic medical record (EMR) consistently, accurately and in real time.
  • Able to provide contact information for Hospices located outside of Empath Health service areas as appropriate.
  • Maintains patient and family confidentiality at all times while allaying fears and concerns through calm, empathetic and compassionate listening skills.

Why Join Empath Health?

  • Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
  • Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
  • Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
  • Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
  • Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

  • Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Excellent verbal and written communication skills with patients/families, providers, direct co-workers and peers.
  • Excellent multi-tasking and critical thinking skills.
  • Excellent typing and computer input skills.
  • Knowledge of Microsoft Office products (MS Outlook, Word, Excel), Suncoast Solutions preferred.
  • Knowledge of HIPAA compliance regulations.
  • Basic knowledge of non-hospice related healthcare and community resources.
  • Basic knowledge of medical terminology.
  • Basic knowledge of healthcare reimbursement.
  • Expected to assist (within reason) if Care Navigation coverage is needed outside of a normal shift.

What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Apply

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  1. Put your name, phone number and email at the top of the resume.
  2. Include a summary (if you have several years of experience) or include an objective.
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  4. Give precise employment dates (month and year).
  5. Double-check your resume for accuracy before submitting it.

You will have the option to create a profile by clicking on Sign in above the Job Details.

We recommend creating a profile which will enable you to check on the status of your application and apply for other positions later on.

You can either Upload an existing cover lettter or Paste/type your cover letter. The cover letter has to be 50 characters minimum to proceed.

To submit a resume you have the option on using the Resume Builder, uploading an existing resume or paste/type your resume below .

We recommend using the Resume Builder if you do not have a digital copy of your resume. With the Resume Builder you can add an Objective (career goals, desired job title), Work Experience, Education Skills, Certifications, Awards and Memberships as well as References.

You can attach up to 3 additional documents to your job application for further consideration.

Resume Tips

  1. Put your name, phone number and email at the top of the resume.
  2. Include a summary (if you have several years of experience) or include an objective.
  3. List all of your relevant work experience, start with your current or most recent employment first.
  4. Give precise employment dates (month and year).
  5. Double-check your resume for accuracy before submitting it.