Empath Healthis seeking a detail-oriented Scheduling & HIM Manager to join our interdisciplinary PACE team.In this role, the Scheduling and HIM Manager oversees all scheduling and health information management functions to ensure efficient operations, accurate documentation, and compliance with PACE and CMS standards. This role builds structure, accountability, and follow-through across two critical areas—scheduling and medical records—so that participant care is timely, coordinated, and fully supported. The manager partners with the Program Director, Center Manager, Nursing, and Clinic teams to eliminate scheduling delays, strengthen documentation accuracy, and maintain audit readiness.

What is PACE?

The Program of All-Inclusive Care for the Elderly (PACE) is a unique care model designed to help older adults remain independent and safe in their own homes.

• Relationship-Based Care with Real Impact: Build lasting connections with participants, supporting their independence and mobility—this is a meaningful alternative to inpatient rehab or traditional outpatient care.
• Team-Driven, Preventive Focus: Collaborate with physicians, nurses, social workers, and other clinicians in a true interdisciplinary care model focused on prevention and holistic well-being.

Why Join Empath Health

• Competitive salary and comprehensive benefits package (medical, dental, vision, life, and retirement with match)
• Over 5 weeks of PTO, plus employee wellness and recognition programs and flexibility of scheduled hybrid remote days to foster work life balance
• Continuing education support and tuition reimbursement to foster professional growth
• A mission-first, people-centered culture dedicated to compassion, excellence, and Full Life Care
• You would be joining a highly collaborative and supportive team that directly impact Empath’s focus on supporting your community
• Surround yourself in a dynamic communicative environment where feedback is always welcomed and ideas for improvement are supported

What You’ll Do

Scheduling Operations

• Lead all scheduling activities across clinic, home care, and external provider appointments.
• Ensure orders are scheduled within required timeframes and properly tracked in the EMR.
• Monitor and report on scheduling KPIs such as turnaround time, cancellations, and compliance rates.
• Collaborate with Nursing, Clinic, and Transportation to align schedules with participant needs and staffing capacity.
• Identify inefficiencies and implement process improvements that streamline operations.

Health Information Management (HIM) Operations

• Oversee all HIM activities to ensure complete, accurate, and timely participant documentation.
• Conduct regular chart reviews and audits for compliance with CMS, AHCA, and PACE requirements.
• Ensure timely scanning, filing, and EMR updates for all documentation and orders.
• Support readiness for audits and regulatory reviews through organized record maintenance.
• Provide training and guidance to staff on documentation standards and confidentiality requirements.

In-Network Provider Management

• Maintain accountability for in-network provider utilization, coordinating closely with external vendors, transportation, and clinical teams to optimize scheduling flow and participant experience.

Compliance

• Serves as the liaison with Compliance, quality and IT departments on data integrity and documentation accuracy.
• Ensure that all participant services and external referrals are arranged and completed within regulatory timeframes
• Partner with other operational/clinical leaders to ensure clinical and operational activities are aligned with compliance, quality, and participant safety expectations.

Leadership and Collaboration

• Supervise scheduling and HIM staff, setting clear expectations for quality, timeliness, and accountability.
• Foster teamwork and collaboration across scheduling, nursing, clinic, and administrative functions.
• Track daily workflow and redistribute priorities as needed to meet program demands.
• Partner with leadership to identify process improvements and standardize best practices across sites.
• Coach and develop staff to improve operational excellence, ownership, and understanding of compliance requirements.

Position Requirements

• High school diploma or equivalent required.
• Minimum five (5) years of progressive experience in healthcare scheduling, HIM, or clinic operations (PACE or similar environment preferred).
• Strong understanding of healthcare documentation standards, HIPAA, and CMS regulations.
• Demonstrated ability to manage staff, multitask, and meet deadlines in a fast-paced environment.
• Proficiency in EMR systems and Microsoft Office Suite.

What You’ll Find at Empath Health

At Empath Health, you’ll find purpose, partnership, and possibility. As part of our mission-driven team, you’ll contribute to extraordinary Full Life Care that supports not only the body but also the heart and spirit of every person we serve.

• Mission with Meaning: Join a team dedicated to life-changing care delivered with dignity and empathy.
• Belonging & Connection: Work in a culture where every voice matters and collaboration drives success.
• Growth & Support: We invest in your professional development with training, mentorship, and career advancement opportunities.
• Diversity is Our Strength: We celebrate and embrace different perspectives, backgrounds, and experiences.

Empath Health values diversity and encourages candidates of all backgrounds to apply. Join us and make a meaningful impact in the community while advancing your career in a professional, supportive environment.