Job Details

The Adult Grief Care Team Assistant provides communication, resource and administrative support to the Adult Grief Care Teams, as well as patients, families and other members of the community.

JOB DUTIES/RESPONSIBILITIES:

1. Process all incoming referral for Adult Grief Care and coordinate with the Manager of Adult Grief for scheduling of new referrals per team procedure.
2. Perform administrative clerical duties for team such as filing, processing/entering and copying documents distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.
3. Ensure maintenance of recordkeeping and filing system according to departmental procedure.
4. Generate reports daily and as requested by team leadership.
5. Support Adult Grief Care groups as needed, including reminder calls, arranging volunteers, set up/take down as needed.
6. Supports the Adult Grief Support Group registration process: fields referrals, screens the participants and provides the details to the counselors
7. Prepare and update team disaster book with the latest information.
8. Ensure information on patient charts is accurate. Responsible for sending remote consents, collecting paper consents if needed and ensuring consents are uploaded to every chart.
9. Assist in tracking counselor case load by monitoring all changes of status via electronic software.
10. Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly, effectively and in a professional manner that supports customer service while adhering to the agency “communication practices” as directed by team leadership.
11. Other duties as assigned.

POSITION QUALIFICATIONS/REQUIREMENTS:

• Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills
• Solid customer service skills
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing
• Ability to build and maintain interpersonal relationships
• Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system
• Medical terminology background preferred.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!