Job Details

Overview

Empath Health is seeking a compassionate Manager of Continuous Improvement to join our Continuous Improvement Team. The Manager of Continuous Improvement is responsible for driving process improvement and managing projects for the Empath Health enterprise. This role focuses on enhancing operational efficiency, patient/customer care, and overall organizational performance through the implementation of best practices and innovative solutions. Additionally, the Manager of Continuous Improvement will supervise a team of process improvement specialists, providing guidance and support to ensure successful project outcomes.

Why Join Empath Health

• Competitive salary and comprehensive benefits package (medical, dental, vision, life, and retirement with match)
• Over 5 weeks of PTO, plus employee wellness and recognition programs and flexibility of scheduled hybrid remote days to foster work life balance
• Continuing education support and tuition reimbursement to foster professional growth
• A mission-first, people-centered culture dedicated to compassion, excellence, and Full Life Care
• You would be joining a highly collaborative and supportive team that directly impact Empath’s focus on supporting your community
• Surround yourself in a dynamic communicative environment where feedback is always welcomed and ideas for improvement are supported

What You’ll Do

• Identify opportunities for process improvement and develop strategies to enhance efficiency, eliminate waste, reduce process variation and improve quality. Increase percentage of processes meeting or exceeding performance standards.
• Utilize Lean Six Sigma to analyze current processes and implement improvements. Reduce process cycle times and eliminate bottlenecks.
• Collaborate with cross-functional teams to standardize processes and ensure consistency across the organization.
• Collect and analyze data to identify trends, root causes, and areas for improvement.
• Develop and present reports to senior leadership, highlighting key findings and recommendations.
• Use data-driven insights to inform decision-making and prioritize improvement efforts.
• Work closely with clinical staff, administrative teams, and other departments to drive continuous improvement initiatives.
• Foster a culture of continuous improvement and innovation within the organization.
• Communicate effectively with all levels of the organization to ensure alignment and support for improvement efforts.
• Provide training and support to staff on process improvement methodologies and tools.
• Supervise and mentor a team of process improvement specialists, providing guidance, support, and professional development opportunities.
• Assign tasks and projects to team members, ensuring alignment with organizational priorities and goals.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Mentor and coach team members to build their skills and knowledge in continuous improvement practices.
• Perform other job duties and responsibilities as assigned by Empath leaders.
• Shows professionalism, treating others with dignity and respect. Avoids unnecessary conflict and provides a positive and optimistic attitude.
• Supports Vision, Mission and Values. Shows effective Communication.  Limits unplanned absences.  Performs other duties as required and conforms with and abides by all policies and procedures.

This will be a hybrid position with travel to all Empath locations

Position Requirements

• Bachelor’s degree in healthcare administration, Business Administration, Engineering or a related field.
• Lean Six Sigma Green Belt Certification required.
• Project Management Professional (PMP) certification preferred.
• Minimum of 3 years of experience in process improvement and project management within a healthcare setting.
• Strong leadership and management skills, with the ability to inspire and guide a team.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple projects and work collaboratively with diverse teams.

What You’ll Find at Empath Health

At Empath Health, you’ll find purpose, partnership, and possibility. As part of our mission-driven team, you’ll contribute to extraordinary Full Life Care that supports not only the body but also the heart and spirit of every person we serve.

• Mission with Meaning: Join a team dedicated to life-changing care delivered with dignity and empathy.
• Belonging & Connection: Work in a culture where every voice matters and collaboration drives success.
• Growth & Support: We invest in your professional development with training, mentorship, and career advancement opportunities.
• Diversity is Our Strength: We celebrate and embrace different perspectives, backgrounds, and experiences.

Empath Health values diversity and encourages candidates of all backgrounds to apply. Join us and make a meaningful impact in the community while advancing your career in a professional, supportive environment.