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Helpdesk/IT Support Specialist I

Apply Job ID HELPD010591 Date posted 03/31/2025 Position Type Full-Time

Join the Empath Health Team as an IT Support Specialist I.  If you are passionate about using your technical skills to make a positive impact, we want to hear from you!

JOB SUMMARY: This position has the responsibility for end user support as well as implementation and operation of end user hardware and applications.  Also provides advice and training as needed.

ESSENTIAL JOB RESPONSIBILITIES:

  • Setup and deploy all end user equipment as needed.
  • Installs, supports, and maintains all end user hardware and software.
  • Responsible for maintaining inventory of all equipment.
  • Supports other IT team members as needed under the direction of the IT Support Manager.
  • Documents all problems and steps taken to solve issues to better assist in determining patterns that will develop, preventing future occurrences.
  • Support users via remote desktop and in person as needed.
  • On-Call Support: The role requires availability for on-call support as needed (one week every 10 weeks).
  • Travel Requirements: Candidates must be willing to travel across Florida when necessary.
  • Emergency & Disaster Support: Must be prepared to provide onsite support at hospitals during hurricane season, including potential overnight stays.

POSITION QUALIFICATIONS:

Skills & Experience
Technical Proficiency: A strong understanding of Help Desk and Desktop Support is required.
Customer Service Excellence: Proven exceptional customer service skills and a commitment to maintaining positive client relationships.
Problem-Solving & Troubleshooting: Experience diagnosing and resolving technical issues efficiently.
Adaptability & Multitasking: Proven ability to handle multiple priorities in a fast-paced environment.

Professional Attributes
Motivation & Career Commitment: Seeking a self-driven individual with long-term career aspirations in IT support.
Collaboration & Teamwork: Strong interpersonal skills and a demonstrated ability to work effectively within a team.
Conflict Resolution & Communication: Experience in handling challenging interactions with clients or colleagues professionally.

Additional Preferred Qualifications
Certifications: IT certifications (e.g., CompTIA A+, Microsoft, or ITIL) are a plus.
Remote Support Experience: Experience providing remote troubleshooting and support is desirable.
Familiarity with IT Ticketing Systems: Prior experience using helpdesk ticketing systems (e.g., ServiceNow, Kase) is preferred.
Security Awareness: Understanding of IT security best practices and data protection measures.

Why Join Us? If you’re passionate about technology and eager to make a difference in user support, we’d love to hear from you! Submit your resume and cover letter today!

#INDNC

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  2. Include a summary (if you have several years of experience) or include an objective.
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  4. Give precise employment dates (month and year).
  5. Double-check your resume for accuracy before submitting it.

You will have the option to create a profile by clicking on Sign in above the Job Details.

We recommend creating a profile which will enable you to check on the status of your application and apply for other positions later on.

You can either Upload an existing cover lettter or Paste/type your cover letter. The cover letter has to be 50 characters minimum to proceed.

To submit a resume you have the option on using the Resume Builder, uploading an existing resume or paste/type your resume below .

We recommend using the Resume Builder if you do not have a digital copy of your resume. With the Resume Builder you can add an Objective (career goals, desired job title), Work Experience, Education Skills, Certifications, Awards and Memberships as well as References.

You can attach up to 3 additional documents to your job application for further consideration.

Resume Tips

  1. Put your name, phone number and email at the top of the resume.
  2. Include a summary (if you have several years of experience) or include an objective.
  3. List all of your relevant work experience, start with your current or most recent employment first.
  4. Give precise employment dates (month and year).
  5. Double-check your resume for accuracy before submitting it.