Job Details

The Intake Manager role is pivotal in overseeing the referral/intake process for designated Home Health care centers. The intake manager will lead remote intake staff, manage day-to-day operations of a remote intake team, while actively participating in the intake processes.

This will be a remote position and may include occasional travel to Empath offices

Job Duties/Responsibilities: 

• Provide guidance and support to intake coordinators in managing day-to-day operations, ensuring a safe and timely transition of patients to home care services.
• Assist in the coordination of home care services for complex cases, facilitating timely problem resolution, as needed.
• Serve as a liaison for swift communication between referral sources, care center staff, and Business Development.
• Act as a liaison with Verification/Authorization to ensure clear processes on payor contracts and timely and accurate authorizations.
• Educate intake department regarding processes for intake.
• Manage, monitor, and audit referral/intake processes to ensure timeliness, accuracy, procedural compliance, and entry of referrals for clinical operations review and approval.
• Identify, develop, and implement strategies and actions to improve intake staff performance.
• Implement and manage documentation and reporting systems for all referral sources.
• Maintain an appropriate staffing level, monitor productivity of intake staff, manage overtime, and adhere to the operating budget for the team. Manage monthly schedules for team members.
• Maintain physician additions and changes for the assigned territory in EMR.
• Assist the region in meeting intake goals.
• Ensure compliance with policies, procedures, and regulatory mandates, including abiding by the terms of the
• Monitor and evaluate employee performance. Hold employees accountable for defined goals and objectives. Provide coaching, mentoring, and training opportunities.

Position Qualifications/Requirements:

• Education and/or Experience: Bachelor’s degree (B.A.) from four-year college or university; preferred, or an equivalent combination of education and experience.

• Current Registered Nurse or Licensed Practical Nurse, licensed with the State of Florida; preferred.
• 1-3 years proven experience in Home Health, Hospice, or another medical field.
• 1-3 years of supervisory or management experience is required.
• Proficient in Microsoft suite of products, including Outlook, Word, and Excel.
• Reliable internet service and the ability to work from home with minimal disruption to the workday.
• Prior Home Care Home Base experience is strongly preferred.
• Forcura experience is strongly preferred.

Suncoast Hospice, Empath Home Health, and Empath Health Pharmacy are proud to be accredited by the Joint Commission showing our commitment to quality.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!