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Switchboard Operator- PRN

Apply Job ID 6168 Date posted 9/30/2021 Division Suncoast Hospice Position Type PRN Shift 11am - 7pm



Empath Health is a nonprofit integrated network of care that provides expert, life-changing health care to those with chronic and advanced illnesses. Empath Health includes hospice, palliative home health and physician services, independent living assistance and day care for seniors, HIV services and advance care planning

As a Switchboard Operator, you will help set the tone for Customer Service for Empath Health and are responsible for answering and routing incoming calls in a fast paced environment; assessing and appropriately responding to customer’s information needs in an accurate, courteous and competent manner.

Other essential duties and responsibilities of this role include:
• Provide excellent customer service by answering all calls promptly, asking clarifying questions and directing the caller to the right live voice.
• Maintain knowledge of all process and procedures for each shift per the Communication Practices set forth by Empath Health.
• Participate in all department trainings.
• Understand and pass all competencies for position as required.
• Track trends as determined by the needs of the business.
• Establish and maintain efficient working relationships with supervisors, co-workers, and customers both external and internal.

Mission: Through every step of every journey, we offer compassion through extraordinary care, hope through innovative services and inspiration through endless encouragement.

Vision: To be the leader in life-changing health care.



As a Switchboard Operator with Empath Health you must be detail-oriented quality focused, loyal, motivated and interested in serving your community.

Other requirements of this role include:
• Education and/or Experience: High school diploma or general education degree (GED); minimum of 2 years experience as a telephone/switchboard operator, preferably in a health care setting preferred.
• Able to deliver excellent customer service, externally and internally
• Excellent verbal and written communication skills as well as capability to work with others in a close manner
• Ability to use multi-line computer phone system and be proficient in using a variety of computer applications, including but not limited to Microsoft Word, Excel and Outlook
• The aptitude to handle a fast paced environment and experienced in handling multiple tasks
• Must be able to make informed decisions quickly, and execute those decisions with confidence
• Able to be flexible with work schedules to meet the needs of the business
• Able to maintain customer confidentiality

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza and COVID-19 program is a condition of employment and a requirement for all Empath Health employees.

Drug & Tobacco Free Workplace.

*EH

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

EEO is the Law

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You will have the option to create a profile by clicking on Sign in above the Job Details.

We recommend creating a profile which will enable you to check on the status of your application and apply for other positions later on.

You can either Upload an existing cover lettter or Paste/type your cover letter. The cover letter has to be 50 characters minimum to proceed.

To submit a resume you have the option on using the Resume Builder, uploading an existing resume or paste/type your resume below .

We recommend using the Resume Builder if you do not have a digital copy of your resume. With the Resume Builder you can add an Objective (career goals, desired job title), Work Experience, Education Skills, Certifications, Awards and Memberships as well as References.

You can attach up to 3 additional documents to your job application for further consideration.

Resume Tips

  1. Put your name, phone number and email at the top of the resume.
  2. Include a summary (if you have several years of experience) or include an objective.
  3. List all of your relevant work experience, start with your current or most recent employment first.
  4. Give precise employment dates (month and year).
  5. Double-check your resume for accuracy before submitting it.