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Care Navigator - Admissions 10:30a - 7:00p Sun-Thurs

Job ID 5154 Date posted 06/21/2019 Division Suncoast Hospice Position Type Full-Time Regular Shift 10:30am - 7:00pm

Empath Health is a nonprofit integrated network of care that provides expert, life-changing health care to those with chronic and advanced illnesses. Empath Health includes hospice, palliative home health and physician services, independent living assistance and day care for seniors, HIV services and advance care planning.

Suncoast Hospice was established in 1977 by a group of volunteers who realized the value of hospice care and wanted to bring it to their community. As a member of Empath Health, we are a nonprofit organization that provides care, compassion and comfort to thousands of Pinellas County residents.

We are currently seeking an experienced and compassionate Care Navigator to be responsible coordinating service inquiries within the Empath Health Care Continuum and provides information regarding other community resources as appropriate. Maintains excellence in customer service by being caring, compassionate and responsive to the needs of patients, physicians, families and community agencies. Keeps patient/family-centered services at the forefront while providing excellent listening skills and empathy. Exceeds customer expectations. This is an excellent opportunity for a caring, dynamic Customer Service Professional to expand their career in the Hospice field.

Mission: Through every step of every journey, we offer compassion through extraordinary care, hope through innovative services and inspiration through endless encouragement.

Vision: To be the leader in life-changing health care.

As a Care Navigator with Empath Health you must be patient/family focused, loyal, motivated and interested in serving your community.

Other requirements of this role include:

• Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills with patients/families, providers, direct co-workers and peers.
• Excellent multi-tasking and critical thinking skills.
• Excellent typing and computer input skills.
• Knowledge of Microsoft Office products (MS Outlook, Word, Excel), Suncoast Solutions preferred.
• Knowledge of HIPAA compliance regulations.
• Basic knowledge of non-hospice related healthcare and community resources.
• Basic knowledge of medical terminology.
• Basic knowledge of healthcare reimbursement.
• Expected to assist (within reason) if Intake coverage is needed outside of a normal shift.

Empath Health wants your career to be as rewarding as possible. We provide our employees with numerous opportunities for growth, education and advancement. We offer competitive salaries, an excellent benefits package and peace of mind.
Other benefits include:

• Health, Dental and Vision Insurance
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Short-term and long-term disability
• Professional group liability insurance
• Paid Time Off
• Flexible spending accounts
• Retirement savings plan with employer match
• Mileage reimbursement
• Cell phone plan discounts
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Local, state and national workshops and conferences
• Advanced certification courses
• Leadership development programs
• Much more!

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Drug & Tobacco Free Workplace.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

EEO is the Law