Job Details

Suncoast Hospice, a member of Empath Health is currently seeking a Care Navigation RN Facilitator to join our team.

The role of the Care Navigation Facilitator is to work directly with community partners out of the Empath Health service area to ensure smooth facilitation of patient transfers/travelers to our service area and optimal access to the Empath Health Integrated Network of Care.

JOB DUTIES/RESPONSIBILITIES:

The Care Navigation Facilitator is responsible for performing all of the job duties of the Admissions RN as well as those noted below.

• Collaborates with out of area community partners regarding patient care needs and providing the “right care at the right time” to ensure optimal access.
• Gathers information related to patient’s present condition/status, plan of care, discharge or travel plans.
• Inputs and coordinates new Inquiries/Referrals into the electronic medical record.
• Provides introduction, education and support to patient, family and care partners regarding decision making.
• Advocates for and oversees discharge planning to and from different care settings.
• Communicates with internal coworkers including Empath Health physicians regarding patient’s eligibility for hospice care.
• Obtains and documents verbal certification of patient’s prognosis depending on Care Program.
• Assesses for the need of any resources outside the Empath Health Integrated Network of Care. 
• Communicates and documents according to agency practices and guidelines. 
• Works directly with Care Navigation, Admission nurses, Leadership, Liaisons and IDT staff to provide a thorough transfer and admission experience for those we serve. 
• Works directly with other departments within Empath Health including but not limited to Finance, Reimbursement, Organizational Excellence and IDT’s to insure a thorough transition between hospices for any Transfer patients coming to our service area.
• Promotes positive rapport and presentation in all interactions. 
• Openly communicates patient/family needs to all others involved in the patient’s care in accordance with Empath Health Communication Practices.
• Continually promotes, articulates and models the vision, mission and values of Empath Health.
• Keeps compassion and empathy at utmost priority.
• Seizes every opportunity to interact with customers to better understand their perspectives, expectations and concerns regarding care needs to that services can be refined to align with their expectations. 
• Completes documentation within electronic medical record in accordance with Empath Health policies, processes, guidelines and HIPAA guidelines. 
• Completes referral processing and admissions in any care setting depending on need. 
• Participates in Admission RN on-call rotation. 
• Performs other duties as specified by Care Navigation Leadership.

POSITION QUALIFICATIONS/REQUIREMENTS:

• Education and/or Experience: Minimum two (2) years of hospice experience.
  • Licensure: Current valid Florida RN license.
  • Continuing education: As required for licensure.
• Knowledge of hospice regulations such as admission/qualification criteria, reimbursement, and levels of care preferred.
• Excellent, positive relationship building, outreach efforts, problem solving, organizational, time management, creativity, interpersonal skills, written and verbal communication a must
  

Suncoast Hospice, Empath Home Health, and Empath Health Pharmacy are proud to be accredited by the Joint Commission showing our commitment to quality.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!