Job Details

SUMMARY:

Responsible for all functions related to planning and administering the volunteer program.

POSITION QUALIFICATIONS/REQUIREMENTS:

·         Education and/or Experience:  Bachelor’s degree (B.A.) from four-year college or university, masters preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

·         Experience in public speaking preferred

·         Experience managing a volunteer program in a large geographic territory preferred

·         Employee must sign a Business Protection Agreement.

ORGANIZATIONAL SUPPORT:

·         Demonstrate professional accountability

·         Advocate for positive change

·         Display customer service excellence

·         Utilize all communication technologies and practices effectively

·         Participate in improving performance and quality

·         Manage resources effectively

JOB DUTIES/RESPONSIBILITIES:

AREA: Quality/Monitoring

1.     Keeps patient/family centered services and caring at the forefront; customer needs are exceeded.

2.    Assures plans are implemented to improve sub-optimal quality or patient satisfaction scores.

3.     Assures volunteer services team compliance with regulatory requirements, compliance plans preserve core values of hospice while meeting external requirements.

4.     Assures volunteer services team compliance with organizational policies and procedures.

5.     Develops and implements policies and procedures for supervision and training of volunteers.

6.     Leads and engages in QI projects, collaborates with the Quality/ Planning Department.

AREA:  Leadership

1.    Promotes, articulates and models the vision, mission and values of the organization.

2.    Manages and facilitates the articulation of organizational messages to diverse internal and external constituencies.

3.    Inspires others, able to lift staff and volunteers from tasks of work to broader focus.

4.    Regularly instills meaning, value and purpose in work of staff and volunteers.  Develops effective support activities for staff and volunteers.

5.    Assumes leadership roles on committees and task forces.

6.    Proficient at change management and role modeling best practices

7.    Promotes the broader vision and actively participates in the decision making process.

8.    Maintains an active presence in the community.

AREA: Planning

1.    Monitors internal and external trends, actively participates in agency planning efforts.

2.    Leads volunteer services team planning for annual objectives contributing to the strategic plan.

3.    Performs short term planning for the deployment of human and other resources to accomplish the work of the organization.

4.    Aligns the work of the volunteer services team with the strategic direction of the organization.

5.    Participates in organizational project(s) and plans.

6.    Plans for projects and changes utilizing an effective project planning process.

AREA: Organizing

1.    Continuously builds systems that enhance direct patient care time by volunteers while decreasing hierarchy.

2.    Assures the delivery of care by volunteers is accomplished according to policies and procedures.

3.    Develops a cohesive volunteer services team through mentoring and team support.  Also creates teamwork across departments.

4.    Develops plans for cross-coverage of teams by volunteers throughout the regional office to increase services to patients and families.

5.    Evaluates processes and reengineers for maximum efficiency and to support excellence in volunteer services.

6.    Facilitates collaborative volunteer services processes.

AREA: Staffing

1.    Develops and implements annual comprehensive volunteer recruitment plan to ensure competent volunteers to provide high quality services.

2.    Develops a succession plan to assure competent staff and volunteers exist to fill future needs.

3.    Leads volunteer coordinators in effort to mentor and coach staff in effective utilization of volunteers.

4.    Strives to ensure staff and volunteer retention and low turnover.

5.    Assures volunteer services staff compliance with policies and procedures.

6.    Creates a learning environment, teaching, coaching and assuring competency of volunteers services staff.

AREA: Budgeting

1.    Participates in the development of the annual operating and capital budgets for volunteer services.

2.    Takes ownership of budget.  Assures adherence to the budget

3.    Assures fiscal responsibility for staffing and costs of services.

4.    Participates in creation of other financial resources.

5.    Creatively decreases costs without sacrificing service, quality or compliance to regulations.

AREA: Technical Competence

1.    Possesses a comprehensive body of knowledge regarding hospice, palliative care, human services, and volunteer/charitable not-for profit organizations.

2.    Possesses a comprehensive body of knowledge regarding supervision and management.

3.    Promotes and sustains a consistent focus on creative use of volunteers to assure best use of charitable funds.