Job Details

The Quality Innovation Specialist:

• Promotes and practices the Empath Health, vision, mission, and values and follows policies and procedures of the organization.
• Develop and execute a comprehensive innovation strategy aligned with the organization’s overall goal of providing Full Life Care, with focus on enhancing patient and colleague experience
• Identify and implement new technologies specific to each program/service line, such as but not limited to, patient portals, online scheduling tools, telemedicine platforms, and data analytics to streamline patient access and engagement.
• Lead clinical representatives for all future technology initiatives. Accountable for establishing best clinical practices in the post-acute space to ensure identification of opportunities to evaluate new technology for fit within the Agency. Action plan around those opportunities to move them to fully leveraged implementation.
• Assumes the lead clinical responsibility for implementation of HQRP initiatives including use of MUSE software and proficiency in HOPE.
• Work closely with patient access operations leaders to develop and implement efficient workflows that support high-quality service.
• Utilize data analytics to identify access gaps, measure performance metrics, and inform decision-making regarding access improvement strategies.
• Partner with clinical teams, and IT to integrate access initiatives across different programs/services lines, fostering cross-functional collaboration.
• Ensure patient care initiatives comply with relevant regulations, compliance requirements, and privacy standards.
• Recommend and implement operational policies, procedures and protocols related to patient care.
• Other duties as requested.

Qualifications and Requirements:

• Education and Experience: Bachelor’s degree in nursing required.  Master’s degree preferred.
• 10 + years in healthcare (preferably hospice care) with a strong focus on patient access.
• Thorough understanding of healthcare operations, patient care and colleague challenges, and industry trends within the healthcare landscape – preferably hospice care.
• Experience implementing and leveraging healthcare technology solutions to improve patient experience.
• Strong analytical skills to interpret data and translate insights into actionable strategies.
• RN Licensure- must be licensed in state of Florida.
• Demonstrated leadership skills to lead cross-functional teams and drive change initiatives.
• Excellent communication skills to effectively collaborate with stakeholders at all levels and advocate for patient access initiatives.
• Ability to manage complex projects from initiation to completion.
• Must have reliable transportation and provide proof of a valid driver’s license and automobile insurance, a copy of which will be placed in the employee’s HR file. Travel between facilities may be required.
• Proficient in Healthcare Systems, Microsoft Office Suite and other software.
• Colleagues must sign a Business Protection Agreement.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Suncoast Hospice, Empath Home Health, and Empath Health Pharmacy are proud to be accredited by the Joint Commission showing our commitment to quality.