Job Details

LIFE, a member of Empath Health is currently seeking an Outreach Specialist to join our team.

The LIFE Outreach Specialist:

Under the supervision of the Intake and Enrollment Supervisor, obtains initial information relating to admissions, coordinates intake process, and provides information and referrals to community agencies as appropriate. Promotes the Empath Health PACE programs including Suncoast PACE and Empath LIFE to potential participants, community providers and community agencies.

• Shall attend in-service education program, including orientation, skill training and continuing education.
• Receives and provides information from referrals to the PACE/Empath LIFE Program; refers individuals to other appropriate resources as indicated.
• Assesses potential PACE/Empath LIFE participants in home or other settings as part of the intake process.
• Maintains current, written assessment and intake records inclusive of potential participant’s expressed wishes and the referral services provided, as appropriate.
• Assists potential participants in managing their needs while undergoing intake and assessment process, including referrals to doctors and other community agencies.
• Participates in Interdisciplinary Team meetings when potential enrollees are assessed for enrollment into the program for purposes of providing and clarifying information obtained during the intake assessment.
• Provides alternative community resources to applicants who are not enrolled into PACE/Empath LIFE.
• Assists with financial eligibility process for PACE/Empath LIFE participants.
• Reviews Medicaid eligibility, monitors time frame for recertification and facilitates Medicaid applications for certification and recertification.
• Collects data and prepares reports in accordance with State of Florida as assigned.
• Assists in evaluating the intake and assessment process, identifying problem areas accordingly and making changes as recommended.
• Contacts identified key referral sources regularly to discuss possible program candidates.
• Engages in community outreach and education to promote PACE/Empath LIFE services with community agencies, community providers and other community-based organizations.
• Maintain ongoing relationships with identified individuals and agencies to ensure a clear understanding of PACE/Empath LIFE as a vital community resource.
• Shares responsibility with other team members in the implementation of Adult Day Health Center philosophy and achievement of program goals.
• Participants and supports the Quality Improvement initiatives.
• Practices Universal Precautions and follows appropriate Infection Control procedures.
• Provides information and referrals as appropriate to community.  
• Protects privacy and maintains confidentiality of all company procedures, results and information about employees, participants, and families.
• Performs other related duties as required or requested.

Position Requirements:

• Education: Bachelor's Degree in business, or a health or human services field, or equivalent experience required (preferably healthcare related field)
• Experience:  Two years of experience in a marketing and/or admissions role for a health care provider, or in an information and referral resource role
• Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
• Must have a valid driver’s license, proof of insurance and have means of transportation.
• For field-based positions, employees must have reliable transportation which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must provide proof of valid automobile insurance, a copy of which will be placed in the employee’s HR file.

Empath LIFE/Suncoast PACE (Program of All-Inclusive Care for the Elderly) is a nonprofit provider of comprehensive health care and support services to Hillsborough County seniors with chronic health conditions. As a member of Empath Health, our focus is on helping participants remain healthy and independent while living in their own homes.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!