Job Details

Empath Health is currently seeking a LPN Centralized Care Navigator to join our team.

Schedule: Tues-Sat 11:30a-8:00p

Under the supervision of an RN, the nurse is responsible for identifying and coordinating patient/family needs, serving as a resource for the patient/family during access, intake, admission, discharges and transfers. The nurse guides the patient through the continuum of care.  Responsible for coordinating service inquiries as well as offering prompt access within the Empath Health Network of Care with the emphasis on excellence in customer service by being caring, compassionate, empathetic and responsive to the needs of all who reach out to us internally and externally.

Job Duties/Responsibilities:

• Provides for optimum access to Empath Health Care Continuum via telephone, website, fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
• Demonstrates the ability to obtain patient history, and performs disease specific education.
• As a Centralized Care Navigator, the LPN provides continuity of care along with care coordination during access, intake, admission, discharges and transfers.
• Identifies age and disease specific patient and care giver learning needs, motivations, abilities and barriers. Communicates all findings to the IDG involved within the plan of care.
• Facilitates appointments, through effective triage, to the Empath Health service/program that best meets the patient’s needs. Responsible for accurate and timely scheduling of patient appointments.
• Works effectively with patients/families, community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient’s electronic medical record (EMR) consistently, accurately and in real time. Responsible for ensuring physician certification information as well as other pre-admission regulatory requirements are received and inputted into electronic medical record (EMR).
• Performs complex care reviews to facilitate access into Empath Health service/program.
• Monitors, triages, and documents faxes received as applicable. Forward to Health Information for scanning into patient’s EMR as appropriate.
• Runs daily event audits to validate inquiries received, appointments scheduled and patients served.
• Documentation is compliant with all organizational standards including productivity, timeliness and adheres to relevant policies and practice guidelines.
• Assists Care Navigators with any clinical needs within LPN scope of practice.

Qualifications/Requirements:

• Education and/or Experience: Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training: or equivalent combination of education and experience.
• Maintain LPN license in accordance with State of Florida requirements.
• Certification:  Valid CPR certification from the American Red Cross or American Heart Association.
• Excellent verbal and written communication skills with patients/families, providers, direct co-workers and peers.
• Excellent multi-tasking and critical thinking skills.
• Excellent typing and computer input skills.
• Knowledge of Microsoft Office products (MS Outlook, Word, Excel), Suncoast Solutions preferred.
• Knowledge of HIPAA compliance regulations.
• Basic knowledge of non-hospice related healthcare and community resources.
• Basic knowledge of medical terminology.
• Basic knowledge of healthcare reimbursement.
• Expected to assist (within reason) if Intake coverage is needed outside of a normal shift

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!